Unio Cloud: Terms of Service

Last updated: 2026-07-21

1. Who we are

Unio Cloud is operated by WHITECLOUD PROJECT S.R.L., registered at Str. Ardealului 62, Sector 1, 013436 Bucharest, Romania, registration number J2024001440405, VAT ID RO49797482 ("Unio Cloud", "we"). Contact: support@uniocloud.eu · abuse reports: abuse@uniocloud.eu.

2. The service

We provide self-service cloud infrastructure: virtual servers, block storage volumes, S3-compatible object storage, and related networking (IPs, private networks), delivered from data centres located in the European Union. The service is provided via the customer portal (console.uniocloud.eu), the OpenStack-compatible API, and the S3-compatible API.

The service is intended for business and technically proficient private customers. You must be at least 18 years old and provide accurate account information.

3. Account and security

You are responsible for safeguarding your credentials (portal password, API credentials, S3 keys, SSH keys) and for all activity under your account. Notify us immediately at support@uniocloud.eu of any suspected compromise. We may suspend accounts showing signs of compromise to protect you and the platform.

4. Prices, credits and billing

• All usage is billed hourly against a prepaid credit balance, at the prices published at uniocloud.eu at the time of use. Hourly charges are capped at the published monthly price per resource.
• Prices are shown excluding VAT; applicable VAT is added at top-up based on your country and status (see Section 5).
• If your balance reaches zero, we may suspend your resources after a grace period of at least 6 hours. Data belonging to suspended resources is retained for at least 14 days after suspension, after which it may be irrecoverably deleted.
• Right of withdrawal (consumers): by topping up you request immediate performance and acknowledge that you lose the right of withdrawal for service already consumed; unused credit remains refundable within the statutory 14-day withdrawal window. After that window, credits are non-refundable except where required by law.
• We may change prices with at least 30 days' notice; changes never apply retroactively to already-consumed usage.

5. Taxes

VAT is charged according to EU rules for electronically supplied services: consumers are charged the VAT rate of their member state; business customers with a valid VAT ID (verified via VIES) are invoiced under the reverse-charge mechanism where applicable. See our VAT documentation for details.

6. Your data and content

• You retain all rights to data you store on the service. We access it only as necessary to operate the service, comply with law, or handle abuse reports.
• Backups are your responsibility for the contents of your servers' local disks. Local disks are destroyed when a server is deleted or rebuilt. Volumes and object storage are the durable storage options; we additionally operate platform-level disaster-recovery backups, which are not a substitute for your own backups.
• We process personal data per our Privacy Policy (GDPR). Where you store personal data of third parties on the service, our Data Processing Agreement applies with us as processor.

7. Acceptable use

Use of the service is subject to the Acceptable Use Policy (AUP), which forms part of these terms. We may suspend or restrict resources immediately where continued operation would cause harm (abuse, security incidents, legal orders), and will notify you when we do.

8. Availability and support

The service is provided without a guaranteed availability level ("no SLA") during the initial service phase. We publish maintenance and incidents at https://status.uniocloud.eu. Support is provided best-effort via support@uniocloud.eu.

9. Liability

To the extent permitted by law: we are liable without limitation for intent and gross negligence, and for injury to life, body or health. For slight negligence we are liable only for breaches of essential contractual obligations, limited to the typical foreseeable damage, and capped at the total amount you paid us in the 12 months preceding the event. We are not liable for data loss to the extent it would have been avoided by reasonable customer backups. Nothing in these terms limits mandatory statutory consumer rights.

10. Term and termination

The contract runs indefinitely; you can stop using the service and delete your resources at any time. You may request account deletion at support@uniocloud.eu. We may terminate with 30 days' notice, or immediately for material breach (including AUP violations and non-payment). On termination we delete your data per Section 6 and refund remaining credit where legally required.

11. Changes to these terms

We may update these terms with at least 30 days' notice by email. If you do not agree, you may terminate before the changes take effect; continued use after the effective date constitutes acceptance.

12. Order of precedence

These documents together form the agreement between you and us. If they conflict, the following order applies (higher wins): (1) these Terms of Service; (2) the Acceptable Use Policy; (3) the Data Processing Agreement; (4) the Privacy Policy; (5) prices and product descriptions published at uniocloud.eu. Your own terms of purchase do not apply and are expressly rejected, even if we do not object to them.

13. Eligibility, export control and sanctions

You represent that you, your account, and your use of the service are not subject to EU, Romanian or other applicable sanctions or export-control restrictions, and that you are not acting on behalf of, or providing the service to, any sanctioned person or embargoed jurisdiction. You may not use the service in breach of applicable export-control or sanctions law. We may suspend or terminate immediately, without liability, where we reasonably believe continued service would breach these rules, and we may decline signups or top-ups on the same basis.

14. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, failures of upstream providers or utilities, large-scale internet or network failures, and acts of public authorities. Payment obligations for service already consumed are unaffected.

15. Assignment, subcontracting and severability

We may use subcontractors and sub-processors (see the DPA) and may assign this agreement as part of a merger, reorganisation or sale of the business, on notice to you; you may not assign your account or this agreement without our prior written consent. If any provision is or becomes invalid, the remainder stays in force, and the invalid provision is replaced by a valid one that comes closest to its economic purpose.

16. Governing law and venue

These terms are governed by the law of Romania, excluding its conflict-of-law rules and the CISG. Venue for disputes with business customers is Bucharest. Mandatory consumer-protection rules of the customer's country of residence remain unaffected. EU online dispute resolution platform: https://ec.europa.eu/consumers/odr.